As a user of our site your privacy is very important to our company. We appreciate your trust which you've placed in us and are dedicated to safeguard and protect any personal information you would give us. This document defines the process of using your personal information and cookies as well as how you can contact us regarding any questions you have about your personal information or cookies.
VeniHotels.com is a site that supplied you with online services related to traveling via its unique website, as well as with the aid of partners' websites and social media venues. Following information pertains to all mentioned platforms. We suggest you frequently visit our Privacy and Cookies Policy page since it may be changed from time to time. If you do not agree with our Privacy and Cookies Policy, you should not use our services.
As you make reservation, you will be required to provide your name, email address as well as home address, telephone number, the names of all guests travelling with you, payment information and your choice of stay.
You can create a user account and make it easier to manage your reservations.
By visiting our site without making a reservation, we prefer to collect following information: IP address, browser which you are using, application version, operating system, pages that have been shown to you and language settings. If you are visiting our site from mobile device, we would collect following information: identification of your mobile device, device settings specific for your device along with characteristics and details of latitude/longitude. Our system detects the means and websites you used to make a reservation.
We would receive details about you, when you make use of certain social media services.
Reservations: Primarily, your personal information will be forwarded to the accommodation you have booked after we finalize and regulate your reservation.
Customer service: we offer international customer service 24/7 from our local offices. The details you provide us with will be shared with our global customer service staff so that we can respond whenever you need us, as well helping you to find the right accommodation and answer to any upcoming questions that you might have regarding your reservation.
Guest reviews: Your contact information will be used to invite you to provide your genuine opinion about your stay and to help other travellers to pick the accommodation that matches their preferences.
Account supervision: Our website offers a user account platform. The details which you have provided to us are used to supervise this, giving you possibility to organize your bookings, make use of special offers, make your future reservations much easily and control your personal settings. Handling your personal settings permits you to save and share lists, share images, have access to previously search for accommodations and look at other information you have supplied about destinations and accommodation. It can let you see reviews you have submitted about places where you have stayed in. There is an option where you can share your photo, your lists, name of places you have stayed in, your plans for future trips, your reviews and other information about accommodation and destinations in your user account by setting your profile to public.
Marketing promotions: We use your data for marketing promotions, as law has approved us. For example:
If you make a reservation with us or create a user account, we can use your contact information which you have provided, to send all new travel-related products and services. With your approval – if approval is needed by local law – you may receive also other newsletters via email. You can delete your existing user account or unsubscribe from promotional (marketing) offers whenever you want by using the “Unsubscribe" link in the bottom of each newsletter, or you have option to administer subscriptions via your account.
Regarding information you have shared with us, individualized promotions can be shown to you on the VeniHotels.com website, on third-party offers, as well as on social media sites. These promotions can be something you would like to book directly from our website VeniHotels.com; products we think you would be interested in or third-party offers.
If we think that a specific offer can be of interest to you, we may decide to contact you by phone.
Other ways of contact: Depending on what contact information you shared with us, there may be other occasions when we get in touch by email, by phone, by post or by texting you. Some of the reasons for this might be:
VeniHotels.com might be compelled to handle and respond to requests you have made.
If for some reason you have not finalized your online reservation, we might email you with reminder to proceed with your reservation. We think that this surplus service is beneficial to you since it gives you the possibility to proceed with your reservation without the difficulty of having to search for accommodation anew or to fill in all details for reservation from the beginning.
By using our services, you may get survey or an invitation to give us feedback about your experience with VeniHotels.com.
You may receive other material similar to reservations you made, which can help you if you are away and need assistance and information for better planning of your trip. VeniHotels.com may also send you material related to you future reservations or a summary of past reservations you made through our website.
Market analysis: Our customers will be sometimes invited to participate in market research. We will not use your personal details which you give us as part of the market research without your consent.
Fraud detection and prevention: All your personal provided information will be used to detect and protect from fraud, illegal or unwanted activities.
Improving our services: In conclusion, we tend to use your personal information for analytical analyses, to advance our services, to enrich the user experience, and to lift the practicality and quality of VeniHotels.com online services.
At Veni, social media is being utilized to advocate our partner’s properties, to build up on our services and brand identity. For instance, there are plugins installed into VeniHotels.com specifically to empower our social media outreach. Now when you click on one of our social media buttons and accept to register and become part of our community, the data within your social media account will be automatically shared with your provider.
Veni Group can also provide an additional option to sign in to VeniHotels.com through your social media account. If you need more information about this particular option and how your data is being used, please refer to your social media provider. It also enables you to sign in to VeniHotels.com services with your social media accounts.
In some situations, third parties will have access to your details through VeniHotels.com.
Some examples are:
What accommodation you have booked: If your reservation is being processed by the system, some relevant information will have to be transferred in order to complete the process; specifically, your name, contact details, payment information, the person(s) who is(are) traveling with you, and the preferences you have chosen for your booking option. It is also possible that this information will be used by VeniHotels.com to provide you with customized offers that are in correlation with your reservation. If questions arise about your reservation, our duty will be to help you and contact your choice of stay to ask them for assistance in regard to your request.
Third-party service providers: We are authorized to make use of service providers to handle your personal information on our behalf. The intent of this process is to facilitate reservation payments, forward marketing material, and/or for possible analytical support services. The processors used and mentioned in this section are contracted by confidentiality limitations. Therefore, it is forbidden to make use of your personal data for whatsoever purposes.
Competent authorities: Your personal data can be revealed to governmental authorities to an extent that it is compulsory by law in order prevent, detect or prosecute criminal cases.
When you book through our website and your stay finishes at some point, you will be asked to provide us with an honest guest review. The invitation for this short survey may contain questions concerning the accommodation you stayed in, the area you’ve spent time in, and the destination itself. If, however, you feel uncomfortable with provision of your real name, there is always the option to use either a screen name or leave feedback anonymously. By writing and submitting a guest review, you are giving us your consent that your feedback can be published (as mentioned in our Terms and Conditions) on, e.g., accommodation pages on VeniHotels.com, in our social media profiles/accounts, or on the webpage(s) of visited accommodation and/or on our business partner’s official site, to notify and advise other travelers about quality and services of the place you stayed in.
If you mark that feedback from someone else was useful – or not – we will combine this information with reviews from other clients/travelers in order to classify and prioritize reviews.
Cookies are small amount of data located in the browser of your PC. This Privacy and Cookies Policy pertains to cookies and similar technologies (hereafter together referred to as “cookies”).
Since web pages do not have memory you will not be recognized as the same user across pages when you browse from page to page. However, by using cookies you will be recognized as the same user. Cookies let your choices to be memorized (language you prefer, the currency you use and search criteria you prefer), as well as to make sure you are recognized when you return back to a website.
Not all the cookies do the same thing since there are many types of them and different ways of using. They may get categorized by their life duration, function and who put them on the website.
Commercial cookies: Our website uses third-part cookies also our own to display personalized ads on our websites and on other websites. This activity is called retargeting, and it is based on browsing activities, such as the place/destination you have been looking for, the accommodation you have searched and the prices you have been seen. These cookies can be used as well by our selected partners to display their services and products through our website.
Technical cookies: We try to give our visitors a user-friendly, but on the other hand advanced website that adapts automatically to all their wishes and needs. To accomplish this, we use technical cookies to show you our website, to create your user account to sign you in, to make it function correctly, and to manage bookings to your desired destination. These technical cookies are really necessary for our website to function properly.
Analytics cookies. We use analytics cookies as part of our online advertising campaigns to learn how our users interact with website after they have seen an online advertisement – which may include advertisements on third-party websites. These cookies are used in order to gain insight into how our visitors use the website in general. With them we can find out what works and what doesn't, how to improve and optimize our website and to ensure we continue to be most relevant and interesting website. The data we collect includes which pages you have visited, which exit/referring web pages you have entered and left from, which type of platform you have used, your scrolling activity and mouse movements, time and date, and details such as the number of clicks user makes on our pages, the search words user uses and the text user types while using our website. Most important fact is that, we will not know who you are, and we will only obtain anonymous data. Our esteemed business partners – the properties owners may also use analytics cookies to learn if their customers make use of accommodation offers integrated into their websites.
Functional cookies: These cookies are used to help our users to use website effectively and efficiently, for example by remembering their preferred language and currency, their searches and the accommodation their viewed in previous visits. These types of cookies are not strictly necessary for the functioning of our website, but they help us a lot for better functionality and total experience.
The cookies which we use have different life duration. The highest life duration we set on some of cookies is 5 years since last time you have been to our site. You can delete all cookies from browser which you have used, whenever you prefer to, by going to the following link Purge Cookies. (Please keep in mind as you click on this link, all VeniHotels.com cookies will be erased immediately)
Easier way to recognize VeniGroup.com cookies:
You should be able to find our cookies in your browser settings.
Yes indeed, venihotels.com uses the services of recognized and trusted online marketing and advertising companies. Veni group may as well use third party providers for analytical researches. To enable these services, mentioned companies need to work with cookies. The providers which we work with are committed to empowering consumers’ awareness and establishing responsible business, standards and data management practices.
When we are talking about marketing companies and online advertising, we tend to only work with companies who are members of the Interactive Advertising Bureau (IAB) and/or the Network Advertising Initiative (NAI). IAB and NAI members allow you to opt out of the behavioral advertising. If you would like to identify all members of NAI that have may place an advertising cookie file on your personal computer we advise you to visit these sites www.youronlinechoices.com or www.networkadvertising.org.
Only VeniGroup has permission to VeniHotels.com cookies. Third parties have entrance to cookies put by third parties.
By using browser settings in Internet Explorer, Safari, Firefox or Chrome, you can choose which cookies can be accept and which ones can be reject. It really depends on which browse you use to find these settings. You can use the "Help" option located in your browser to find the settings you want.
If you decide not to accept specific cookies, functions on our website may not be usable. Otherwise, we can not provide “Do Not Track” browser settings. Leaving the members list of an online advertising network does not imply that you will not be forwarded any new online ad or marketing analysis. It simply indicates that the network from which you unregistered will not promote and display advertisements that are customized according to your preferences and web surfing patterns.
Along with the usage of cookies, VeniHotels.com occasionally applies web beacons. Web beacons are small graphic images of not more than one pixel that are being delivered to your PC as pieces of a web site request, and they can also come over in HTML email messages. These pixels are used directly or via service providers on third party websites or on our own to see how people react to our advertisements and if they are ready to click the call to action button.
In consonance with European data protection laws, we abide to strict action plans to prevent unauthorized entrance and the abuse of personal data.
We use tailor-made business systems and action plans to keep safe and to secure your personal data. Additionally, we employ security plans on our servers in conjunction with technical and physical limitations for entering and making use of personal data. Only approved staff members by VeniHotels.com are allowed entrance to your personal data.
When your credit card information has been shared with us as part of a reservation, bear in mind that it will be cached for an amount of 10 (ten) days at most. Posterior to this, your credit card information will be either forever removed from our system or will be evaluated for fraud detection purposes. Be that as it may, you may have chosen to save your credit card information in your user profile; in situations like that; your credit card information will be saved within the system in a hashed-like structure, excluding the last four numbers of your credit card.
Services offered by VeniHotels.com are not aimed at persons under the age of eighteen. Our services are not available to persons under the above-mentioned age even if legitimate consent is provided by parents or guardians. Therefore, immediately after we receive details from a person (child) under the age of 18, we have legal right to remove that application
Veni Group provides direct communication facilities to our guests and accommodations, respectively. To find out more, peruse through the “How does VeniHotels.com process direct communications between you and your booked accommodation?” section.
If disputes associated with reservations occur, Veni Group may give the accommodation provider, consequent to a specific request, data about the reservation modus operandi. For instance, a duplicate of your reservation submission as means of verification that a reservation was processed.
You can either directly communicate with an accommodation provider through our special messaging fields or by making use of alias emails, or you can contact directly venihotels.com. Because of security purposes, we have an automated system that screens all communications for malicious content. That includes mail spam and the limitation of certain file types such .exe, .rar, and .zip. Delicate information such as full credit card numbers that can be used for scam may be covered automatically to ensure the safety of our users and the booked accommodation provider. In the event communications with malicious content are detected, the communication may be blocked and forwarded to the our IT team for further investigations. If you faced some of these situations we advise you to contact us as soon as possible.
Please note that all communications received and sent using Veni communication tools will be stored by Veni group. To the extent allowed by law, we will only access conversations between users and accommodation providers upon request of either users or the accommodation owners, if required by law, if strictly necessary for law enforcement purposes or security reasons, or if Veni group otherwise has a legitimate interest, such as to detect and prevent misuse or scam. Veni might analyze anonymized content of communications in order to improve its services.
Dear users, you should keep in mind that you always have the full right to review the personal information which we stored about you.
You can request an overview of your personal data by emailing us at firstname.lastname@example.org
Please write 'User request: personal information' as the subject line of your email and please include a copy of your ID or passport to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we can update it at your request.
Please write 'User request: removal of personal information' in the subject line if you want us to remove your personal data from our customer database by sending an email to email@example.com
However, we might need to keep some information, for instance for administrative purposes or legal, such as detecting fraudulent activities or record keeping. You can delete your user account at any time by signing into your account on the venihotels.com website and choosing to remove your account.
Veni Group controls the processing of personal data on its websites and mobile apps. Veni Group is a private limited liability company, incorporated under the laws of country of Montenegro and has its offices at Podgorica…... If you have any suggestions or comments about this privacy notice, please send an email to firstname.lastname@example.org